Joseph C. Austin
Vice President, Worldwide Customer and Partner Experience
Juniper Networks

Joe Austin joined Juniper Networks in February 2009 as Vice President, Worldwide Customer and Partner Experience.  Joe is an innovative business leader with a strong track record for building highly motivated organizations that deliver outstanding customer experiences.  He brings over 30 years of expertise in building and leading information technology software development, sales, service, and support organizations.   Joe is responsible for leading Juniper’s quality, customer, and partner experience initiatives across the entire company, with the objective of deepening our strong customer connection as Juniper’s business grows.  Joe’s organization is part of Juniper’s Office of the CEO.

Joe joined Juniper after 13+ years at Microsoft where he served in a variety of roles including General Manager,  Microsoft Online, a role in which he led business development activities for Microsoft’s enterprise customer Software as a Service (SaaS) initiative; General Manager, Premier Support, where he led Microsoft’s 24/7 mission-critical support organization; and COO,  Worldwide Services, where he was responsible for developing and implementing end-to-end service delivery and business management processes, quality assurance and risk management capabilities, customer satisfaction measurement and improvement programs, and management and delivery of line-of-business IT systems.  He started his career as a software developer and spent nearly a decade in IBM’s systems integration and consulting business. 

Joe earned his bachelor’s degree in computing information systems and business administration from West Texas A&M University.  He has served on the Texas State University CIS Advisory Board and serves on the West Texas A&M School of Business Curriculum Advisory Board.  In 2002 he was recognized as a distinguished alumnus at West Texas A&M.

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